9 Types of Managed Services Every Business Should be Using in 2025

Managing your IT infrastructure in-house isn’t just time-consuming, it’s risky.

Cyberattacks surged by 75% globally in 2024 compared to the year before, putting thousands of businesses at greater risk of data breaches, ransomware, and costly downtime.

If your internal team is juggling too much, or your systems are aging and uncoordinated, essential tasks like data security and uptime monitoring can slip through the cracks.

That’s where Managed Services come in.

Managed services are designed to alleviate these pain points. By outsourcing IT responsibilities to third-party experts, you gain access to advanced tools, proactive solutions, and peace of mind. These services handle everything from cybersecurity and network monitoring to cloud optimization and disaster recovery, allowing you to focus on what truly matters—scaling your business.

Before we dive into the most valuable managed services businesses are using in 2025, let’s take a quick look at why they matter.

Why Do Businesses Use Managed Services?

1. Predictable Costs
With managed services, you’re not guessing. You get consistent, monthly pricing that helps you budget smarter without unexpected expenses.

2. Lower Risk
Providers bring compliance experience, threat detection tools, and regular maintenance to help minimize cyber threats, data loss, and unplanned outages.

3. More Uptime
Managed services are proactive, not reactive. That means fewer disruptions and more time for your team to focus on getting work done.

4. Instant Access to Experts
No more scrambling to find a specialist. You’ll get a team of professionals without the overhead.

And the results speak for themselves: businesses that work with MSPs see an average 224% return on investment in just three years.

What Are The Top 9 Types of Managed Services?

  1. Managed Cloud Computing

The cloud enables remote work, collaboration, data storage, and application hosting. But managing it isn’t always easy, especially across multiple platforms like Microsoft Azure, AWS, or Google Cloud.

What it includes:

  • Cloud environment setup and optimization

  • Monitoring performance and usage

  • Security updates and patch management

  • Cost tracking and efficiency audits

Why it matters:

If you’re struggling to optimize costs or maintain security, you’re not alone. 80% of businesses overrun their cloud budgets due to inefficiencies. This is why you should outsource to cloud experts. With managed cloud services, an external team of specialists takes charge of your cloud environment. They ensure your resources are allocated efficiently, your systems are secure, and you’re maximizing your return on investment.

2. Managed Security Services (MSS)

Security threats aren’t slowing down. From phishing to ransomware to insider threats, businesses face growing risks, especially if they don’t have 24/7 security coverage.

What it includes:

  • Threat detection and response (MDR): Continuous threat detection and real-time responses to mitigate issues

  • Email, endpoint, and DNS security: Advanced filters to detect and block phishing attempts and malware

  • Employee awareness training: Ensuring your employees recognize and avoid cyber threats.

Why it matters:
Ransomware attacks now cost an average of $1.85 million per incident. MSS providers proactively monitor your systems for unusual activity, deploy advanced threat detection tools, and handle incident response when a problem arises. This not only reduces your risk of a breach but also ensures that if one does occur, the damage is minimized.

3. Managed IT & Technical Support

Every business deals with technology hiccups. But when minor issues turn into major delays, it costs customer trust and lost revenue.

What it includes:

  • 24/7 helpdesk and remote IT support

  • Hardware and software troubleshooting

  • User provisioning and onboarding

  • Patch and update management

Why it matters:
According to HubSpot Research, 82% of users now expect IT issues to be resolved in one interaction. With managed IT and technical support, you’ll gain a dedicated team that handles everything from troubleshooting to system updates. No more wasting time juggling multiple support channels or struggling with vague solutions.

4. Managed SaaS (Software-as-a-Service)

SaaS tools power modern business but managing licenses, updates, and compliance across departments can get chaotic fast.

What it includes:

  • Centralized license and subscription management

  • Automatic software updates and security patches: Automatically rolling out updates to keep your tools secure and functional.

  • Usage reporting and app performance optimization

Popular tools: Microsoft 365, Zoom, antivirus software, and more.

Why it matters:
Managed SaaS streamlines your IT operations, reduces costs, and ensures you’re always using the latest, most secure versions of your software. This allows your team to work more efficiently without worrying about technical hiccups.

5. Managed IT Staff Support

Have an internal IT team but still feel stretched thin? Managed staffing supplements your team with on-demand professionals without the overhead of hiring.

What it includes:

  • Extra technical support during peak workloads

  • Specialized skillsets for niche projects

  • Temporary coverage during absences or transitions

Why it matters:
Whether you’re launching a major IT project or simply need extra hands during busy seasons managed IT staff support ensures your business can adapt to any challenge.

6. Managed Network Monitoring & Management

Networks are the foundation of your digital operations. If they go down, everything stops. Managed network services ensure continuous uptime, speed, and scalability.

What it includes:

Some providers like Cabco also include structured cabling support helping prevent outages caused by physical issues in your network infrastructure.

Why it matters:
Downtime can cost $5,600 per minute, according to Gartner. Network monitoring minimizes disruption, boosts performance, and keeps teams connected.

7. Managed Backup & Disaster Recovery (BDR)

One mistake or malware incident can wipe out years of business data. Managed Backup & Disaster Recovery Services ensure you’re never caught off guard. BDR combines regular data backups with strategic planning to ensure that your business can bounce back quickly from disruptions. Managed BDR services take this burden off your plate, providing a customized solution tailored to your specific needs.

What it includes:

  • Regular automated backups to secure offsite/cloud storage

  • Rapid restore capabilities and testing

  • Disaster recovery planning and documentation

Why it matters:
60% of small businesses shut down within six months of major data loss. Managed BDR gives you a safety net that ensures continuity no matter what happens. Whether it’s a cyberattack, natural disaster, or human error, you’ll have the tools and processes in place to recover quickly.

8. Managed Print Services (MPS)

Still printing? Most organizations are. But mismanaged printers lead to rising costs, paper waste, and frustration.

What it includes:

  • Usage audits and right-sizing of equipment

  • Supply tracking and automated ordering

  • Printer fleet security and maintenance

Why it matters:
MPS can help reduce printing costs by up to 30% , while improving sustainability and freeing up internal resources.

9. Managed End-User Services

Your employees are the backbone of your business, and when issues arise, the last thing they need is to spend hours troubleshooting instead of working. Managed end-user services provide dedicated IT support to ensure your team can stay focused on their tasks.

What it includes:

  • Helpdesk support for staff

  • BYOD (Bring Your Own Device) policy enforcement

  • Onboarding and offboarding automation

  • Device updates, troubleshooting, and lifecycle management

Why it matters:
End-user services reduce downtime and boost productivity. In fact, companies that outsource helpdesk functions see a 52% increase in end-user productivity.

Choose the Right Managed Service for Your Business

Every business has different IT needs but every business can benefit from outsourcing where it counts.

When it comes to specialized managed services, each solution is designed to address specific business challenges. Whether you’re looking to cut costs, enhance productivity, or scale your IT capabilities, the right service can make all the difference.

Want to learn more or get a tailored quote? Explore Cabco’s full range of Managed IT Solutions here or reach out to us.

Ahona Saha
Marketing Manager
Cabco Communications

Sales